Business conditions
Art. I. Introductory provisions, purpose, scope
The purpose of these General Terms and Conditions (hereinafter referred to as the GTC) is to create a legal framework of relations between Hotel Sun **** in Senec and its clients in order to ensure that the client is informed about the conditions of services provided.
These GTC form an integral part of every contract (agreement) by which the hotel undertakes to provide services and the client to pay the agreed price.
The legal relationship between Hotel Sun **** and the client resulting from the contract is governed by the provisions of the Commercial Code and other generally binding regulations of the Slovak Republic.
The client is presumed to have read these general terms and conditions, unless he can show that access to them was frustrated by the hotel.
These general business conditions are binding for Hotel Sun **** on the day of their publication and for the client at the time of ordering the service.
Art. II. Definition of terms
1. Client means any natural or legal person who enters into a service contract with Hotel Sun ****.
2. Hotel Sun **** means the operation of the company HOTEL SUN, s.r.o., Slnečné jazerá 2572/125, 903 01 Senec, IČO: 50 488 074,
VAT No .: 2120343984, VAT No .: SK2120343984 in Senec (hereinafter only the hotel).
3. Service means any activity performed by a hotel in accordance with its object of business, but in particular accommodation, catering, wellness and congress services.
4. The group usually means 6 or more people who book accommodation at the same time of arrival and departure.
5. An event is a social event in which a large number of people participate in the provision of several types of hotel services. Unless otherwise agreed, the client of the event is its organizer.
6. The moment of payment is the time when the beneficiary got the opportunity to dispose of the paid funds, i. the day of crediting the account, taking over at the cash register, etc.
7. Damage means actual damage and lost profit. Damage is compensated in money; however, if the entitled party so requests and if possible, the damage shall be compensated by restoring it to its previous state.
Art. III. Accommodation regulations
1. Only a guest who is registered for accommodation can be accommodated in the hotel. Check-in means that guests present a ID card, passport or other valid ID upon arrival at the hotel’s reception.
2. Unless otherwise agreed, the client has the right to start using the ordered services from 14:00 on the agreed arrival date.
3. The client is obliged to end his stay and hand over the services no later than 11:00. on the day of the agreed departure, unless otherwise agreed. If the client does not do so, the hotel may charge the client a fee for late delivery of services. Payment for handover of services by 14:00. is 30% of the room price / night, if the services are handed over by 18:00. is 50% of the room price / night, 100% of the room price / night can be requested by the hotel if the guest leaves the service after 18:00.
4. The hotel provides the client with services to the extent and quality determined by the relevant Decree on the categorization and classification of accommodation and catering facilities, according to which the hotel is classified into the category ****.
5. The hotel reception is open 24 hours a day and also serves as a fire and emergency room.
6. There is a reserved area for smokers in front of the hotel. Other areas of the hotel, including all rooms, are non-smoking.
7. For safety reasons, it is not allowed to leave children under the age of 10 unattended in the room or in other areas of the hotel.
8. Night rest in the hotel is from 22:00. until 06:00 The behavior of the guest at the hotel during the night’s rest must not disturb other hotel guests. Strong TV volume, noisy talking, singing, loud conversations in the hotel corridors, hotel terrace and the like are not suitable. Social events take place at the hotel after 22:00. they can only act with the consent of the hotel management.
9. Messages and mail for guests are carefully managed and handed over by the hotel to guests.
10. The hotel allows the entry and accommodation of animals into the hotel. If there is an animal in the room, the hotel will charge a fee according to the valid price list.
11. Forgotten guests ‚belongings – the hotel is not responsible for guests‘ forgotten belongings.
12. Hotel staff can enter the hotel room of the guest in case it is necessary to eliminate the fault, ensure cleaning and replenishment of room accessories, or provide the necessary medical assistance.
13. The hotel does not take responsibility for the items brought by guests. The hotel operator is only responsible for jewelry, money and other valuables if he has taken them into the hotel’s safe.
14. The hotel allows the client to store valuables or items of high financial, social or intellectual value in a safe place (in a room safe). If the client does not use this right, the hotel is not responsible for any damage caused by loss, abuse, damage, theft or otherwise.
15. Complaints about the service:
– in the event that the customer of the hotel is provided with services of lower quality or lower extent than previously agreed or as usual, the customer has the right to make a complaint.
– the customer is obliged to file a complaint immediately, without undue delay, otherwise the right to make a complaint expires.
– the operator or another responsible employee (receptionist) enters the customer’s complaint in the complaint report stating the objective circumstances of the complaint. The operator or an employee authorized by him is obliged, after careful examination, to decide on the method of handling the complaint immediately, or in more complex cases within 3 days. If the operator or an employee authorized by him does not accept the complaint as justified, he will immediately forward it with all the documents to the hotel owner, who is obliged to handle the complaint immediately, or in more complex cases within 3 days. If this is not possible, the hotel owner is obliged to notify the customer of the time of handling the complaint, which, however, must not be longer than 30 days.
– the customer is obliged to personally participate in the handling of the complaint, he is obliged to provide objective information concerning the provided service. If required by the nature of the matter, the customer must allow the hotel staff access to the space rented to him for temporary accommodation in order to ascertain the justification of the complaint.
16. Time of administration:
– Breakfast is set from 07:30 until 10:00
– Lunch is set from 11:30 until 14:00
– Dinner is set from 18:00 until 20:00
Art. IV. Accommodation services – individual clients
1. The hotel is obliged to prepare the ordered or reserved services for the client at the time specified in Art. III. Accommodation regulations – point 2. The client is entitled to an earlier start of the use of services only if the hotel has given its consent when concluding the contract.
2. The client is obliged to release and hand over the services of the hotel on the agreed day of departure at the time specified in Art. III. Accommodation regulations – point 3, unless otherwise agreed in advance. In the event that the client delivers the services later than specified, the hotel is entitled to charge fees for late delivery of the room to the client, which is further and in more detail discussed in Art. III. Accommodation regulations – point 3.
3. The client’s stay in the hotel is regulated by the operating rules of the hotel – Art. III. Accommodation regulations. The client is acquainted with its content upon arrival at the hotel or. at the beginning of the stay, by an authorized person at the hotel reception. The order is binding for hotel guests.
4. When moving into the room, the client is obliged to properly inspect this room and immediately report any deficiencies, irregularities or reservations at the reception, to the authorized hotel employee. He is also obliged to proceed in the event that he finds possible damage to the room or its inventory.
5. In the event that the hotel finds damage to the room after handing over the room to the client, the client is obliged to compensate the damage.
6. The client is obliged to cancel the reservation of accommodation immediately after finding out that he will not use the accommodation, but no later than 17:00 on the day of arrival.
7. Reserved rooms to which the client did not move until 19:00 at the latest. on the day of arrival, the hotel may leave it to another client. This does not apply if a later arrival has been explicitly agreed.
Art. V. Accommodation services – Groups
1. Unless otherwise specified in this Article, the provisions of Art. IV. -Accommodation services – individual clients.
2. If the client is interested in a guaranteed reservation, the hotel may require a deposit of at least 30% of the total price of the reservation. The reservation is confirmed at the time of payment of the deposit.
Art. VI. Prices for services
1. The client is obliged to pay the agreed price for the used services. This also applies to the hotel’s services and expenses to third parties initiated by the client.
2. Unless otherwise agreed in the contract, the agreed price to be paid by the client and the agreed hotel services result from the valid hotel price list. The hotel price list is published in the usual way, but especially on the website and at the hotel reception.
3. The agreed prices are final and include value added tax. If the period between the conclusion of the contract and the provision of the service exceeds 3 months and the price generally charged by the hotel for such services increases, the hotel may increase the contractually agreed price accordingly, but not by more than 5%.
4. The place of performance and payment is the seat of the hotel.
5. The hotel is entitled to request an appropriate advance payment or advance payment when concluding the contract or then, taking into account the legal provisions. For prepayment and advance payment, the provisions of the following Articles shall apply mutatis mutandis.
6. The deadline for payment of the agreed price is:
– within 5 working days from the confirmation of the order by the hotel in the case of an order made through the E-SHOP service on the hotel’s website
– on arrival at the hotel reception in case of an order made in person at the hotel reception, by phone, email or fax
– according to the due date indicated on the invoice in case the services will be paid in the form of an invoice
7. Unless otherwise agreed in advance, the basis for the billing of ordered and used services shall be made by a tax document – invoice, at the earliest on the day of the taxable supply. This day is considered to be the day of the customer’s departure from the hotel premises or the day when he took over all ordered services from him. The invoice must contain the requisites common in business. In case of doubt, it is considered that the due date begins on the third day of submission of the tax document (invoice) at the post office for delivery to the customer.
8. The invoice is due no later than 7 days from the date of the taxable supply. In the event that the client pays in advance a deposit for the services provided in the amount of at least 30% of the total calculated price, the invoice is due 14 days from the date of taxable performance. This obligation is fulfilled by crediting the relevant amount to the provider’s account.
9. In the event that the client is in arrears, he is obliged to pay interest on arrears in the amount of 0.05% of the amount due for each day of delay. Claims for damages are not affected. If the client is late in payment, he loses the right to discounts provided by the hotel. The hotel is entitled to invoice the full normal price without applying a discount. In this case, the client is obliged to reimburse the hotel for all demonstrably incurred costs for the services provided without the application of discounts and benefits.
10. The client can only set off an undisputed or valid receivable against the hotel’s receivable. The same applies if it is a partial credit.
Art. VII. Conclusion of the contract and limitation
1. The conclusion of a contract means, in particular, an agreement on the provision of services between the client and the hotel on the basis of the client’s request (hereinafter referred to as the order). The client agrees on the order for the provision of services in person, by telephone, in writing, by fax or via the Internet. The contract is created by confirming the order with the hotel. The order must be confirmed by the hotel in writing, by fax or via the Internet.
2. By concluding a contract, the hotel guarantees to provide the client with services in the agreed scope and quality. At the same time, the hotel has the right to request payment of the agreed price within the period specified in Art. VI. – Prices for services – point 6.
3. The client is obliged before / after ordering the service in person, by phone or via the Internet, to verify the occupancy of the hotel in the period in which he is interested in using the hotel services and also to provide all information necessary to confirm his reservation.
4. In the case of group orders or recurring orders, the contracting parties may conclude a framework contract in writing in writing. In the event that the hotel and the client have entered into a written contract and in the event of non-compliance of the contract or part thereof with the GTC, the provisions of the contract shall prevail over these GTC. However, the validity of the GTC is not affected.
5. The contract may be concluded through an intermediary. The intermediary himself is a liable person towards the hotel, unless the hotel agrees to a change in the liable person.
6. All claims against the hotel are barred after three years from the beginning of the limitation period. Claims for damages are barred for two years from the date on which the injured party learns of the damage and who is responsible for it. At the latest, the right to compensation shall lapse in three years and, in the case of damage caused intentionally, in ten years from the date on which the event giving rise to the damage occurred; this does not apply to damage to health.
Art. VIII. Withdrawal, cancellation of the contract, cancellation by the client
1. In case of cancellation, the hotel reserves the right to apply a cancellation fee as follows:
– 14 to 3 days before the start of the stay 50% of the calculated price
– less than 3 days before the start of the stay 100% of the calculated price of the stay
Art. IX. Hotel withdrawal
1. The hotel is entitled to withdraw from the contract only if:
– this right has been agreed in writing with the client and for the reasons stated in the contract
– the client does not insist on performance by the hotel
– the client has obligations to the hotel after the due date
– Advance payment or advance payment has been agreed upon booking and the client has not fulfilled his / her obligation in time, but the hotel may withdraw no later than the moment the client fulfills the obligation
– Force majeure or other circumstances for which the hotel is not responsible make performance impossible
– the services have been reserved for misleading or incorrect information of essential facts, e.g. in the person of the client or purpose
– the hotel has reasonable grounds to believe that the use of hotel services could jeopardize the smooth operation of the hotel, the safety or the seriousness of the hotel in public, without this being attributable to the owners or hotel organization.
2. In the event that the client has made an appropriate advance payment or an advance payment of at least 30%, the hotel is entitled to withdraw from the contract only if:
– this right has been agreed in writing with the client and for the reasons stated in the contract
– the client does not insist on performance by the hotel
– Force majeure or other circumstances for which the hotel is not responsible make performance impossible
3. In the event of a justified resignation of the hotel, there is no right of the client to compensation.
Art. X Liability and damage
1. The hotel is liable with the care of a proper trader for its obligations under the contract.
2. The client’s claims for damages are admissible only in cases of damage to health, when the hotel is liable for breach of duty and damages based on intentional or grossly negligent breach of the hotel’s obligations under the contract or the law. The client is obliged to adequately contribute to the elimination of the error and the reduction of possible damages.
3. The responsibility of the hotel for the personal property of guests brought into the hotel premises is set out in Art. III – Accommodation regulations – point 13 and point 14.
4. If the client is given a place to park the vehicle in the hotel car park, even for a fee, no storage contract is created. The hotel is not liable for any loss or damage to parked or displaced motor vehicles and their contents, except for intent or gross negligence.
5. Messages, postal items and consignments of goods for guests are always treated with care. The hotel will take over the delivery and storage, upon request for a fee the mission of the above.
6. The hotel is not liable for accidents at events, programs of any kind, unless the hotel acts grossly negligently or intentionally.
Art. XI. Events
1. Due to a change in the scope of services provided for reasons on the part of the client, the hotel will recognize a reduction of the pre-agreed contract price by a maximum of 10%. The client’s obligation from any ordered services in excess of the original amount is not affected.
2. Due to a change in the scope of services provided for reasons on the part of the client, it will provide an increase in the scope of services according to its own possibilities. The client does not have a legal right to increase the range of services, but the hotel is obliged to approach such a request with the care of a proper merchant.
3. In case of deviations of the number of participants by more than 5%, the hotel is entitled to unilaterally determine and set the price for services, or to exchange confirmed rooms. However, the pre-agreed standard and technical equipment of the rooms must be maintained.
4. For events lasting longer than 22:00, the hotel may pay from 22:00. charge a surcharge for service based on the services or goods provided, if the agreed remuneration no longer takes into account the duration longer than 22:00.
5. In principle, the event organizer is not entitled to bring food or drinks to the events. Exceptions require prior written agreement with the hotel. In such cases, the hotel is entitled to charge a service surcharge.
6. The organizer of the event and the customer are responsible for the payment of additionally ordered meals and drinks by the participants of the event.
7. At the event, the client is obliged to settle obligations to organizations for the protection of copyright. The hotel is not liable for damages or possible penalties for possible infringements of intellectual property rights.
8. The organizer of the event and the customer are obliged to notify the hotel without being asked if the event is capable of disturbing public order and restricting or endangering the interests of the hotel and other clients. The hotel is entitled to take measures to prevent such a situation and the client is obliged to tolerate them.
9. Advertisements in print and electronic media, advertisements and advertisements intended for the general public, in particular information on political, religious and commercial events which point to a hotel relationship and are liable to damage the hotel’s reputation or have signs of parasitism on its reputation, require substantial prior written consent of the hotel.
10. If the hotel procures technical and other equipment from third parties for the event organizer on its initiative, it acts in the name, on behalf of and for the account of the event organizer. The event organizer exempts the hotel from all claims of third parties from leaving this facility.
Art. XII. Others
1. The rules of stay of animals in the hotel are set out in Art. III – Accommodation regulations – point 10.
2. Items found shall be forwarded only on request. They are stored at the hotel for six months. After the expiration of this period, objects of obvious value will be handed over to the relevant public administration body Hotel Sun ****, Slnečné jazerá – north 2572/125, 903 01 Senec
3. Hotel wellness:
– The capacity of the hotel wellness is 30 people using the wellness services at the same time
– if the client is interested in using the wellness services, it is his duty to order the services at the hotel reception at least 2 hours before he wants to start using them
– in case the wellness is partially or completely out of operation for technical reasons, the hotel reserves the right not to provide the client with wellness services, even if the client has already paid the agreed price for the services – in which case this situation is resolved by a service complaint
– the wellness service of a closed company is charged according to the valid price list
Art. XIII. Delivery
1. All documents relating to the legal relationship established between the hotel and the client shall be served:
– personally
– electronically
– by post
– by a third party authorized to deliver consignments.
2. All documents relating to any legal relations established between the hotel and the client shall be delivered by registered mail to the address of the hotel’s registered office and to the address of the permanent residence or registered office of the client or electronically. If the contractual relationship between the hotel and the client lasts, each participant is obliged to notify the other participant of any change of registered office, permanent residence or e-mail box according to the principles set out in this article within three days from the date of change of residence, permanent residence or e-mail box.
3. If the client does not receive the document at the address specified in the order, and this is the same as his address entered in the commercial register or another register, the document is considered delivered three days after its return to the sender, even if the addressee does not know . In this case, all legal effects of the served documents shall take effect on the day on which the document is deemed to have been served.
4. If the client does not accept the document at the address specified in the order, and this is not identical with his address entered in the commercial register or another register, the sender is obliged to repeatedly deliver the document to the participant’s address entered in the commercial register or other register. In the case of such delivery, point 3 of this Article shall apply in its entirety.
Art. XIV. Final provisions
1. Any disputes arising from the contractual relationship, the parties undertake to resolve by priority.
2. The hotel and the client acknowledge that all possible disputes that arise between them from the legal relationship and in connection with it will be governed by the law of the Slovak Republic in accordance with Slovak law. The courts of the Slovak Republic are competent to resolve any disputes. The application of the Vienna Convention on the Law of Purchasing to the United Nations is excluded from conflict of laws.
3. Provisions in favor of a foreign element contained in conflict-of-law rules shall be admissible only in the case of mandatory provisions.
4. Amendments to a written contract or business conditions require a written form for their effectiveness and the validity of any amendments is conditioned by a written statement from the hotel. Unilateral changes or additions to clients are ineffective.
5. Should individual provisions of these general terms and conditions be or become ineffective or invalid, this shall not affect the effectiveness of the other provisions.
In Senec on 1.12.2018